Shipping

• Shipping Information: You will receive your shipping information within 3 business days of placing your order.
• International Shipping: While we primarily ship within the United States, we offer limited international shipping options. For international orders, please visit our Etsy shop.
• Local Pickup: We occasionally participate in local markets and events. To find out about upcoming market dates and locations, please follow us on Instagram. To coordinate a local pickup, please contact us via email or Instagram Direct Message.

Returns & Exchanges

• Due to the nature of our handmade products, we do not offer returns or exchanges.
• However, we stand behind the quality of our products. If you receive a damaged item, please contact us immediately at bigfanartstudio@gmail.com and we will do our best to resolve the issue.

Gift Cards

• Give the Gift of Choice with Our Gift Cards! Our gift cards offer the freedom to choose the perfect gift from our collection of unique and handcrafted candles.
• Versatility: Can be used to purchase any product from our online store.
• Flexibility: Available in various denominations to suit any budget.
• Easy to Purchase: Conveniently available for online and in-store purchase.
• Thoughtful Gift: A personalized and thoughtful gift for any occasion.
• For orders that include a gift message, we will include a card with your message inside the shipping package. The message will be handwritten or printed, depending on the volume of orders.

Bulk Orders

• Yes, we offer discounts on bulk orders! To learn more about our bulk order discounts and place a wholesale order, please visit our dedicated wholesale page on our website.

Order Cancellations

• Please note that once an order is placed, we are unable to cancel or make changes.
• We recommend reviewing your order carefully before submitting it.

Safety & Care

• Burning Candles:
  • Always burn candles on a heat-resistant, non-flammable surface.
  • Keep candles away from flammable materials.
  • Never leave burning candles unattended.
  • Trim the wick to about ¼ inch before each burn.
  • Avoid burning candles for more than 3-4 hours at a time.
  • Use a candle snuffer to extinguish the flame.

Contact Us

For any questions or concerns, please contact us at bigfanartstudio@gmail.com or through our social media channels.

Disclaimer:

This Store Policies page is for informational purposes only and is subject to change without prior notice.